FAQs

1. Where is Ablavi House based?
We are based in Lexington, Kentucky and proudly ship to customers across the United States.

2. How long does shipping take?
Orders are processed in 1–2 business days. Standard U.S. shipping usually takes 3–7 business days depending on your location.

3. Do you offer free shipping?
Yes! Enjoy FREE shipping on all U.S. orders over $50.

4. What if my item arrives damaged?
We're so sorry! Please email us at support@ablavihouse.top with photos of the damaged item, and we’ll arrange a replacement or refund right away.

5. Can I return an item if I change my mind?
Yes — we accept returns within 14 days of delivery, as long as the product is unused and in original condition.

6. Are your linen sprays safe for pets?
Our sprays are made with natural ingredients, but we always recommend spot-testing around pets and checking with your vet for safety.

7. How can I track my order?
As soon as your order ships, you’ll receive a tracking link via email to follow your package in real time.

8. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and Shopify Payments.

9. Do you ship internationally?
At the moment, we only ship within the United States. Stay tuned for updates on international shipping.